Privacy Policy

1. Who We Are

From Dust to Rust ZA (fromdusttorust.co.za) is operated by Carolina Maria Vorster (also known as Rolina Vorster) in her personal capacity, based in South Africa.

This website serves as the official information and support portal for the From Dust to Rust ZA Rust game server. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Contact: admin@fromdusttorust.co.za

2. What Information We Collect

We only collect information that you voluntarily provide to us. This includes:

Contact Form

• Your name
• Your email address
• The content of your message

Support Ticket System

• Your name
• Your email address
• Your in-game Steam name (optional)
• Your IP address (automatically collected for fraud prevention)
• The content of your support request

Admin Login

• Admin username and password (hashed and never stored in plain text)
• Session data stored temporarily in your browser

3. How We Use Your Information

We use the information we collect only for the following purposes:

• To respond to your contact form messages
• To process and resolve your support tickets
• To manage and moderate the game server
• To prevent abuse, spam or fraudulent submissions

We do not use your information for marketing, advertising or any purpose beyond those listed above.

4. Third Party Sharing

We do not sell, trade, rent or share your personal information with any third parties. Your data stays with us and is used solely to operate this website and game server.

We do query BattleMetrics (battlemetrics.com) to display live server statistics on this website. This is a one-way query — we request public server data from their API and do not send any of your personal data to them.

5. Data Storage and Retention

Your personal information is stored securely on our hosting server (Hostking, South Africa). We retain data as follows:

• Contact form messages — kept in email and deleted when no longer needed
• Support tickets — kept in our database indefinitely for record keeping but can be deleted on request
• IP addresses — retained with ticket records for moderation purposes
• Session cookies — expire when you close your browser or after 24 hours
• Cookie preference — stored for 365 days so we don't keep asking you

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate personal information
• Deletion — request that we delete your personal information
• Objection — object to the processing of your personal information
• Complaint — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at admin@fromdusttorust.co.za. We will respond within a reasonable time period.

7. Security

We take reasonable technical measures to protect your personal information, including password hashing, secure HTTPS connections and restricted database access. However, no internet transmission is completely secure and we cannot guarantee absolute security.

8. Children

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of this website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact:
Carolina Maria Vorster
Email: admin@fromdusttorust.co.za
Website: fromdusttorust.co.za